Shipping and Delivery
Get FREE delivery for all Crystalface 3D photo crystals!
- Excluding Scottish Highlands and UK Islands. £9.99 surcharge required for these areas.
(See table below)
DPD Interactive delivery:
Once your order has been dispatched and you’ve received your DPD confirmation email, simply follow the prompts to change your delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local shop, or come to the depot to pick it up.
- All delivery times are estimated lead times and are not guaranteed.
- Working day definition: Monday-Friday (Excludes Weekends and Bank Holidays)
Please note, the following areas incur a surcharge of £9.99 and will usually take 2 working days for the DPD tracked service:
Scottish Highlands & Offshore Islands
AB36-38, AB55-56, FK17-99, HS1-99, IV1-99, KA27-28, KW1-99, PA20-99, PH15-99, ZE1-99
Isle Of Man
Isles of Scilly
* Individual lightbases ordered without crystals will cost £1.99 shipping to UK addresses.
Delivery to NI , ROI, Channel islands and Mainland Europe
We will deliver to these destinations, please make sure you select the correct option at the checkout as your order will not be fully processed until this is correct. (We will contact you to inform you of this).
Do you deliver internationally?
If you live outside of Europe please contact us first with your address to get a quote for shipping costs.
If you have any enquiries regarding shipping charges please do not hesitate to contact us:
Email: firstname.lastname@example.org Tel: 01179 415313
What is priority service?
We'll make your order high priority, and it will be automatically placed at the top of the queue. This means that your crystal will be engraved quicker, the result being that you will receive your crystal faster.
For a fee of £9.99, we will ensure that your crystal reaches you within 3-4 working days.
What packaging does my crystal come in?
All of our crystals come presented in velvet-lined boxes, which is carefully packaged to ensure that you receive it in perfect condition. We are aware that a large portion of our crystals are bought as gifts. In order to avoid ruining any surprises, our packaging is plain and does not include a receipt.
When will I receive my crystal?
For standard delivery our processing time for conversion and engraving is typically 24-48 hours. We then dispatch your order and you will receive it between 7-10 working days from when you made your order.
What courier service do you use?
Typically all of our crystals are sent via dpd fully tracked, you will receive confirmation from dpd including a tracking number for you to check up on your delivery status. You can also use the DPD app.
Lightbases sent on their own will be sent via Royal Mail 1st Class.
For international shipping see: “Do you deliver internationally?”
Orders made before midnight on the 18th of December will reach you before Christmas day (Make sure you choose priority service after the 17th of December to cover the postage). Orders made after this will not be processed until the 21st of December and should reach you in the first week of the New Year.
Can I pick my order up?
Absolutely, you will receive your crystal sooner if you come to pick it up from us at our office in The Galleries, Bristol city centre. We are based in Bristol and wouldn’t recommend this option to people living outside of the city.